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Terms and Conditions

Welcome to AlienWheelsUsa.com. Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.


The entire content included in this site, including but not limited to text, graphics, site design, logos, icons, images or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of AlienWheelsUsa.com. The collective work includes works that are licensed to AlienWheelsUsa.com. Copyright 2015, AlienWheelsUsa.com ALL RIGHTS RESERVED. Contents of this site can be used only for the purpose of shopping on this site or placing an order on this site and for no other purpose. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Any unauthorized use of the materials appearing AlienWheelsUsa.com may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Shipping and Delivery


All efforts are made to ensure accuracy of product descriptions, specifications and pricing. But there may be occasions where errors arise. Should such a situation occur ALIENWHEEL.COM cannot accept your order. The site can give you a shipping quotation before you actually order the goods, just put things in to your shopping basket using the ADD TO CART button and then view basket.  Orders for outside the ALIENWHEEL.COM may require a manual quotation. If this is the case then you then need to email your order and your address to us; we will send you a quotation along with a payment request. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Given the popularity and/or supply constraints of some of our products, AlienWheelsUsa.com may have to limit the number of products available for purchase. AlienWheelsUsa.com reserves the right to change quantities available for purchase at any time, even after you place an order. Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Shipping and Delivery

Shipping ("ships in") times displayed on AlienWheelsUsa.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond AlienWheelsUsa.com's control once it leaves our facilities, AlienWheelsUsa.com cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.  Under normal conditions goods are dispatched the same and should arrive with you within 2-5 carrier working days. You will be advised of any delay or if any of your ordered items are not available. Deliveries will not take longer than 28 days. There may be occasions when AlienWheelsUsa.com confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, AlienWheelsUsa.com will contact customers and offer to cancel the order and refund purchase prices in full. We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your work place though DHL, UPS, EMS, FedEx as shipping method. We cannot ship to PO Boxes, orders can only be delivered to physical addresses. Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays. Customers are responsible for providing complete and accurate shipping addresses. AlienWheelsUsa.com cannot make changes to your shipping address or cancel your order once a package has been shipped, and AlienWheelsUsa.com is not liable for packages lost due to incomplete or inaccurate addresses. All orders reported as "delivered" by shipping companies are considered delivered. AlienWheelsUsa.com cannot be made liable of non-delivery in this case.

Exchange and Returns (Money Back Guarantee)

AlienWheelsUsa.com only accepts return or replace of unused items within 14 days of receipt of delivery and defective items on arrival. For unused item return, please apply for Return Merchandise Authorisation (RMA) number within 14 days of receipt of deliveryIf any damaged or defective items on arrival, you need to send us video or take photos of them within 1 working days of receipt of delivery to ask a return or replace. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer. You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded. If products are altered or modified in any way then the warranty and money back guarantee become void immediately. The money back guarantee does not cover volume/wholesale and customized orders. We strongly recommend that you use a standard postal service to return the item to avoid customs fees. AlienWheelsUsa.com will not be held responsible for items lost or damaged in transit. Shipping back to AlienWheelsUsa.com is paid for by the customer. We are in general unable to refund you postal fees. Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

Refused Packages: Given the choice, rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately.

If you refuse to accept your package for any reason other than there is obvious damage to the package, you may receive a refund for the products, minus the original shipment costs and the return shipping fees, when we receive the package back to our warehouse.

Please Note: There is a 15% restocking fee for all refunds (for example If you refuse a package). This fee is not for us to make money but to cover the expenses for the shipping and time involved in fulfilling your order.


Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

Any damage or loss that is caused by improper assembly, storage or use is No Refunds or Replacements.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on AlienWheelsUsa.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.


All prices are in US Dollars. We will try to maintain the price as advertised but we reserve the right to change before you place an order. Prices and availability of items are subject to change without notice. We dont have any extra charges on products other than product price.


Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:

  • Mishandling and Improper Usage
  • Physical Damage due to negligence
  • Damaged due to natural calamities (flood, fire etc.)
  • Unauthorized alteration
  • Road Hazards
  • Accidents
  • Improper operation or maintenance

Warranty Limitations

This Limited Warranty will cover only the original purchaser from any defects in material that is under normal use for 1 Year from the date of invoice. The warranty is not transferable to subsequent purchases, only original purchase can avail the warranty. AlienWheelsUsa.com will either repair or replace the product at no charge, but the usage of new or refurbished replacement parts are our discretion. There may be replacement that are different but the functionally equivalent models. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. Refer to the list of events not covered by our warranty.

Replacement Extended Warranty:

All replacement products are covered by the standard warranty starting at the date of original delivery. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to an additional 30 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable.

Limits and Exclusions:

There are no express warranties except as listed above. AlienWheelsUsa.com shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall AlienWheelsUsa.com be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. AlienWheelsUsa.com is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.


We guarantee our products against any kind of manufacturing defect; however, our responsibility is limited to those items recognised as faulty by ourselves. If your product should develop such a fault within 28 days of purchase we will repair it, or exchange it for an equivalent product if available. Contact us as soon as you find a defect with your item and we will then issue you a returns number so that we can track it. We will refund any shipping charges incurred in an authorised return of faulty merchandise.